Meet John. John has been part of his team for three years – he knows his peers well, the team is doing a good job. The Manager has resigned from the company, and John is promoted. Congrats John! Now the fun begins!
So John comes in on a Monday morning, as the newly minted Manager of the team, now the fearless leader! Certainly John has many great ideas to implement that will help the team accomplish great things. He probably can’t wait to get started!
Hold on John. Pause for a moment.
Even if you are 100% certain your ideas are the best thing to do for your team’s performance, be warned that many, many Managers have started off on the wrong foot by trying to implement good ideas before taking important steps to build trust.
The first task for any manager is to build trust. Genuine, authentic trust.
I recommend one simple activity for John to gain trust of the team and get off to a great start. The exercise is simply called “Start Stop Continue” (this is not my original activity – I learned it a while back, there are many representations of it online… I truly do not know the origination). The idea is very simple: find out what the team thinks that you (collectively) should start doing, should stop doing, and should continue doing.
Start with a whiteboard (or note-taking paper on the wall) like this: Continue reading