Leaders are asked to accomplish many things with limited time and resources. They can’t possibly do everything themselves (nor should they). It is absolutely critical for leaders to properly delegate.
Delegation is not just “passing the buck” to others; responsibility still lies with the leader.
Delegation is also not just blindly passing tasks to random team members. Effective delegation takes effort, preparation, and practice.
Back in 2012 I got an e-mail from Competitive Solutions, which now appears to be connected to, or known as Process Based Leadership.
Here are the Four Steps to Effective Delegation:
- Maintain supervisory control (in other words, don’t go completely “hands off”)
- Observe and provide feedback
- Review periodically and track progress
- Validate completion of tasks – both milestones, and final/overall task
- Select the task and match it to the proper employee
- Consider time frame, necessary training, and ability to complete the task
- Use previous experiences, utilize strengths and provide opportunity for growth
- Consider desired outcomes and benefit to the employee
- Communicate the task and gain commitment
- Meet to discuss the task’s importance and value to the organization
- Explain the benefits of accomplishing the task
- Clearly articulate the desired outcomes, timeframe, and results
- Confirm understanding and gain commitment
- Provide recognition
- Recognize both effort and results
- Acknowledge growth, learning, and development
- Set the tone for future delegation of tasks
Delegation, when done properly, can provide a true “win win” situation. Help and support to the leader, and a valuable, rewarding experience to the employee.
“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.“ – Max DePree
(sidenote: I couldn’t find the original content I captured back in 2012, but this is a really good article I found on their site, on the topic of delegation. Credit “jamiee” – author of the article, who shared this quote)